1. What is Electro Gallery?
Electro Gallery is one of Pakistan’s leading home appliance and consumer electronics stores, offering a wide range of 100% genuine products at competitive prices. We operate both physical stores and an online platform for nationwide convenience.

2. Where are your physical stores located?
We have 10+ stores in Lahore and serve customers all over Pakistan through our online platform.

3. Do you offer online shopping?
Yes, our online store allows you to browse and purchase products from the comfort of your home, with delivery across Pakistan.

4. How can I place an order online?
You can place an order by:

  • Browsing our website

  • Adding products to your cart

  • Proceeding to checkout

  • Entering your details and selecting a payment method

  • Confirming your order

5. What payment methods do you accept?
We accept multiple payment methods, including:

  • Cash on Delivery (COD)

  • Bank Transfers

  • Debit/Credit Cards

  • Mobile Wallets (JazzCash, Easypaisa)

6. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Contact our customer support team as soon as possible for assistance.

7. Do you offer nationwide delivery?
Yes, we deliver all across Pakistan, ensuring your order reaches you safely and on time.

8. How long does delivery take?
Delivery times vary based on location:

  • Lahore: 1-2 working days

  • Other major cities: 3-5 working days

  • Remote areas: 5-7 working days

9. How can I track my order?
You can track your order by visiting our Order Tracking Page and entering your Order ID and Billing Email.

10. Are the products 100% genuine?
Yes, we deal directly with over 200 brands, ensuring that all our products are 100% original and genuine.

11. Do you offer product warranties?
Yes, all products come with official brand warranties. Warranty details are mentioned on the product page.

12. What if I receive a damaged or faulty product?
If you receive a damaged or faulty product, contact our support team within 24 hours of delivery for assistance.

13. Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. Products can be returned/exchanged within 7 days of purchase if they meet our return policy conditions.

14. How do I initiate a return?
To initiate a return, contact our customer support team with your order details and reason for return.